Last Updated: April 2026

The website www.giahao.com is operated by GIAHAO LLC ("we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store or make a purchase — including mowers, riding mowers, and garden essentials.

Section 1: Data We Collect

Information you provide:

• Full name, shipping address, and billing address
• Phone number and email address
• Payment details (securely processed — card information is never stored on our servers)
• Order history and customer service correspondence
• Account login credentials (if you register an account)

Information collected automatically:

• IP address and browser type
• Pages viewed and time spent on our website
• Device type and operating system
• Search terms and referring URLs
• Cookies and tracking technologies (see Section 7)

Section 2: How Your Data Is Used

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and tracking information
• Respond to customer service inquiries and support requests
• Process warranty claims, returns, and refunds
• Prevent fraud and maintain website security
• Improve our products, services, and website experience
• Send promotional emails — only with your consent; unsubscribe at any time
• Comply with applicable legal and regulatory requirements

Section 3: Consent

How we obtain your consent: You provide consent when you share your information to complete a transaction, place an order, arrange delivery, or process a return.

How to withdraw consent: Contact us at support@giahao.com or +1 251 416 2937 at any time. Please note that withdrawing consent may limit our ability to provide certain services.

Section 4: Information Sharing

We never sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Payment processors (Stripe, PayPal, Google Pay, Apple Pay), shipping carriers (UPS, FedEx), and email platforms — solely as required to fulfill your order
• Legal requirements: When required by law, court order, or government authority
• Business transfers: In the event GIAHAO LLC is acquired or merged, your information may be transferred to the new owner
• Fraud prevention: To protect our rights and prevent fraudulent activity

Section 5: Payment Security

All transactions are processed through secure, PCI-DSS-compliant payment gateways including PayPal and Stripe. Your full credit card number is never stored on our servers. All payment data is encrypted using SSL technology and AES-256 encryption standards.

We accept: Visa, Mastercard, American Express, PayPal, Stripe, Google Pay, and Apple Pay.

Section 6: Data Retention

We retain your personal data for as long as necessary to:

• Maintain your order history and account records
• Comply with legal and tax obligations (typically seven years)
• Resolve disputes and enforce our agreements

You may contact us at support@giahao.com at any time to request deletion of your personal data. Subject to legal retention requirements, your request will be processed within 30 days.

Section 7: Cookies & Tracking Technologies

We use cookies and tracking technologies to improve your experience. These include:

• Essential cookies: Required for core functionality (shopping cart, login sessions)
• Analytics cookies: Help us understand how visitors use our website (Google Analytics)
• Marketing cookies: Used to display relevant ads (Google Ads)
• Preference cookies: Remember your settings and preferences

You can manage cookies through your browser settings. Disabling certain cookies may impact website functionality.

Section 8: Third-Party Services

Our website uses the following third-party services, each governed by its own privacy policy:

• Google Analytics – Website traffic analysis
• Google Ads – Advertising and retargeting
• Stripe / PayPal – Payment processing
• WooCommerce / WordPress – E-commerce platform
• Google Reviews – Customer reviews
• DMCA Protection – Content security

We encourage you to review the privacy policies of these third-party providers.

Section 9: Your Rights

As a customer, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that inaccurate or incomplete data be corrected
• Deletion: Request removal of your personal information ("right to be forgotten")
• Opt-out: Unsubscribe from marketing emails at any time via the link in our emails
• Portability: Request your data in a portable, machine-readable format

To exercise any of these rights, contact us at support@giahao.com.

Section 10: Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child under 13 has provided us with personal information, please contact us immediately and we will promptly delete it.

Section 11: Security Measures

We apply industry-standard security measures to protect your personal data, including:

• SSL encryption across all website pages
• AES-256 encryption for stored data
• PCI-DSS-compliant payment processing
• Regular security monitoring and audits
• DMCA content protection

No method of transmission over the internet is 100% secure, but we are committed to protecting your data using industry best practices.

Section 12: External Links

Our website may include links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

Section 13: US State Privacy Rights

California Residents (CCPA / CPRA)
California residents have the right to: know what personal information we collect, use, and disclose; request deletion; opt-out of the sale of personal information; correct inaccurate data; and receive non-discriminatory treatment. We do not sell personal information as defined under CCPA. Contact us at support@giahao.com.

Virginia Residents (CDPA)
Virginia residents have the right to access, correct, delete, and obtain a copy of their personal data, and to opt-out of targeted advertising or the sale of personal data. Contact us at support@giahao.com.

Colorado, Connecticut, Texas & Other States
Residents of Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and other states with applicable privacy laws may have similar rights to access, correct, delete, and opt-out of certain data processing. Contact us at support@giahao.com.

We will respond to verifiable consumer requests within 45 days. You will not be discriminated against for exercising your privacy rights.

Section 14: Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. Continued use of our website after any modifications constitutes your acceptance of the updated policy.