Have a question? You're in the right place. Browse the frequently asked questions below or contact us directly — the team at GIAHAO LLC is always happy to help.
🚚 Shipping & Delivery
Small and medium items typically arrive 1–3 business days after dispatch. Large or freight items (mowers, garden structures) typically arrive 3–7 business days after dispatch.
You'll receive a tracking number by email once your order ships. Allow up to 48 hours for tracking to update, then use the Track Your Order page or contact us with your order number.
Yes. We offer free standard shipping on all U.S. orders, including large freight items — no hidden fees.
No. We currently ship only within the contiguous United States.
Orders placed before 11:00 PM CST are processed the same business day. Orders placed after cut-off are processed the next business day.
Yes. Riding mowers, zero-turn mowers, and large garden structures ship via freight carrier with curbside delivery and a scheduled delivery appointment.
No. We do not support multiple shipping addresses within a single order. Please place separate orders for each address.
Contact us immediately at support@giahao.com or +1 251 416 2937. We can update the address before dispatch, but changes may not be possible once your order has shipped.
If a package is returned to us as undeliverable, we'll contact you to arrange reshipment or process a refund in accordance with our Refund & Returns Policy.
💳 Orders & Payments
We accept Visa, Mastercard, American Express, PayPal, Stripe, Google Pay, and Apple Pay.
Any financing options available will be displayed at checkout. Contact us if you have questions about payment options for large purchases.
Yes. All transactions are secured with 128-bit SSL encryption and processed through PCI-DSS-compliant payment providers. We never store your full card number.
Yes, at any time before it ships, for a full refund with no fees. Contact us as soon as possible — orders are processed within 1 business day.
Contact us immediately at support@giahao.com. We'll do our best to accommodate changes before your order is processed or shipped.
🔄 Returns & Refunds
You can return any item — defective or not — within 90 days of delivery, in new or like-new condition.
We do. GIAHAO LLC covers all return shipping costs, and we never charge restocking fees.
Refunds are processed within 3–5 business days after we receive and inspect your returned item.
Contact support@giahao.com to start a return, then place a new order for the item you'd like instead.
Don't use or install it. Email support@giahao.com with your order number and clear photos, and we'll arrange a replacement or refund at no cost to you.
Contact us with your order number and photos. We'll send replacement parts, ship a full replacement, or issue a refund depending on the situation.
🛡️ Products & Warranty
Yes. Every product sold on giahao.com is covered by the original manufacturer's warranty.
Warranty terms are set by each manufacturer and typically cover manufacturing defects under normal use. Full terms are provided at the time of your claim.
Contact support@giahao.com with your order number, product details, and a description of the issue, and we'll connect you with the manufacturer's support team.
Availability varies by product. Contact us with your model details and we'll let you know what's available.
We do not currently offer in-home assembly or white-glove delivery services.
Yes. Assembly requirements and included hardware are listed in each product's description and included with your delivery.
💻 Technical Support
Try refreshing the page or clearing your browser cache. If the issue continues, contact support@giahao.com and let us know what device and browser you're using.
Take a screenshot of the error and email it to support@giahao.com along with a description of what you were doing when it occurred, so we can investigate.
Still Have a Question?
Our team is here to help during business hours. Don't hesitate to reach out.
Business hours:
Mon – Fri 9:00 AM – 6:00 PM
Saturday Closed
Sunday Closed