Last Updated: April 2026
At GIAHAO LLC, we want every customer to be completely satisfied. If something is not right with your order, we are here to make it right — no hassle, no restocking fees, ever.
90-Day Returns
Return any item within 90 days of delivery — defective or not
Free Return Shipping
We cover all return shipping costs — no exceptions
Full Refund
Full refund processed within 3–5 business days of receipt
No Restocking Fees
We never charge restocking fees — on any return, ever
Return Eligibility
You can return any item within 90 days from the delivery date. We accept returns of both defective and non-defective products in new or like-new condition.
All products sold on giahao.com — including mowers, riding mowers, and garden essentials — are eligible under this policy.
How to Request a Return
- Contact Us First: Email us at support@giahao.com or call +1 251 416 2937. If your item is damaged or defective, include clear photos and a short description of the issue.
- Wait for Approval: We will review your request and send you return instructions along with your Return Merchandise Authorization (RMA) number. Please do not ship anything back until you receive approval.
- Ship the Item: Once approved, use any trackable and insured carrier (UPS, FedEx, USPS, etc.). A valid tracking number is required. For large freight items, we will coordinate the carrier pickup on your behalf at no cost.
- Receive Your Refund: Once we receive and inspect the returned item (within 72 hours), your full refund will be processed within 3–5 business days.
⚠️ Important: Do not ship any items back without first contacting us and receiving an RMA number. Returns sent without prior authorization may not be processed.
Return Shipping Costs
✅ Defective, Damaged or Incorrect Items
- We cover 100% of return shipping
- Free prepaid return label provided
- Full refund including original shipping fees
- No restocking fees
✅ Change of Mind Returns
- We also cover return shipping — no charge to you
- Free prepaid label or freight pickup coordinated
- Full refund of item purchase price
- No restocking fees — ever
Simply return the product to us. Once we receive and inspect it, you will receive a full refund with zero restocking fees within 3–5 business days.
Refund Process
- Defective, damaged, or incorrect items: Full refund including original shipping fees. No restocking fee.
- Change-of-mind returns: Full refund of the item purchase price. No restocking fees. All return shipping costs are covered by GIAHAO LLC.
- Refunds are processed within 3–5 business days after we receive and inspect the returned item.
- You will receive a confirmation email once your refund has been issued.
- Depending on your bank or card provider, it may take a few additional days for the funds to appear in your account.
Damaged or Defective Items
If the item you received is defective, damaged, or incorrect, email us at support@giahao.com with your order number and clear photos of the issue.
Based on the nature of the problem, we will work with you on the most practical resolution — which may include:
- Sending replacement parts
- Shipping a full replacement unit
- Issuing a complete refund
Whether a physical return is needed will be determined on a case-by-case basis and communicated to you promptly. You do not need to return a damaged product unless specifically requested.
Return Address
All approved returns must be shipped to the address below. Do not send any items back without first contacting us and receiving your RMA number.
GIAHAO LLC — Returns Department
3901 Pikes Peak Rd
Parker, CO 80138
United States
Questions & Contact Information
Business hours: